Every session is encrypted
Splashtop protects all remote sessions with TLS and 256-bit AES encryption.
Remote IT support
Remote support that fixes problems in minutes, not days.
Our technicians connect securely to your computer, see what you see, and fix the problem while you watch. No travel, and no waiting for a visit.
IN SHORTTriad remote support connects a technician to your computer through an encrypted Splashtop session. You run the SOS tool, share a 9-digit code, and watch the fix on screen. Sessions are protected with TLS and 256-bit AES encryption, and you can end them at any time.
How it works
Four steps to a fix.
Most sessions take a few minutes to start. You don't need any technical knowledge.
CONTACT US
Call or lodge a ticket
Call 07 3820 8133 or use our Help Desk Portal, and tell us what's happening.
RUN THE TOOL
Open Splashtop SOS
Download and run the SOS tool. There's nothing to install: it simply displays a 9-digit session code.
SHARE THE CODE
Read us the code
Give the code to your technician. It works for that session only.
WATCH IT FIXED
We fix it, you watch
You see everything we do on screen. When we're finished, close the app and the session ends.
What we can fix remotely
Most everyday problems, without a visit.
- Software errors, crashes and updates
- Email and Microsoft 365 problems
- Practice and clinical software troubleshooting
- Printer and scanner setup
- Slow computers and malware checks
- User accounts, passwords and access
- Backup checks and alerts
- Phone system and softphone app setup
WHEN WE COME ON-SITE
Some jobs need hands on hardware.
- Hardware failures and replacements
- Network, Wi-Fi and cabling faults
- New computers and office set-ups
- CCTV, alarm and access control installs
If a remote fix isn't possible, we'll arrange an on-site visit. See our service areas.
Security
Secure by design, and you stay in control.
You're there the whole time
With a one-time SOS session you can watch everything on screen, and end the session at any moment by closing the app.
Full-time access only with consent
Unattended access for ongoing maintenance is only installed after we've discussed it with you, including any privacy concerns.
Get connected
Choose how you'd like help.
Start an SOS session
For help right now. Run the tool and read us your 9-digit code.
Launch Splashtop SOSLodge a support ticket
For non-urgent issues. We'll track it through to resolution.
Open Help Desk PortalFull-time remote support
Ongoing unattended access for managed clients, arranged with our staff first.
Download full-time accessFAQ
Remote support questions.
Is remote support safe?
Yes. Sessions run through Splashtop, which protects every remote session with TLS and 256-bit AES encryption. With one-time SOS sessions you are present the whole time, can see everything the technician does, and can end the session by closing the app.
Do I need to install anything?
No. For a one-time session you download and run the Splashtop SOS tool, which displays a 9-digit code without needing to be installed. Full-time unattended access is only set up after we have discussed it with you.
What if my computer won't start or the internet is down?
Call us on 07 3820 8133. If a remote fix isn't possible, we will arrange an on-site visit.
Which devices can you support remotely?
Splashtop SOS runs on Windows and Mac computers, and we can also help on many mobile devices. If you are unsure, call us and we will talk you through it.
Security details from Splashtop.
Get support
Prefer to talk it through?
Call us and a technician will walk you through it.