Knowledge hub
Guides, tips and articles for safer, smoother IT.
Practical advice from our technicians for medical practices and small businesses across South East Queensland.
IN SHORTThe Triad knowledge hub publishes practical, sourced guides on medical practice IT, cyber security, data backup and business phones. Every guide is researched from primary sources such as the RACGP, OAIC and ACSC, reviewed by Graham and Dane, and dated.
Library
Browse by topic.
Each piece is written for owners and practice managers, not IT departments.
Resource · 3 min read
What is the 3-2-1 backup rule?
Three copies, two types of storage, one off-site: a plain-English definition with a worked example.
Read →Article · 3 min read
3CX cloud vs a traditional phone system
A side-by-side comparison of cost, flexibility, remote work and outages.
Read →Resource · 3 min read
IT terms explained in plain English
Definitions from MFA and VoIP to RACGP C6.4, each linked to a fuller guide.
Read →Resource · 3 min read
RACGP Criterion C6.4 information security: an IT checklist for accreditation
Each indicator in RACGP Criterion C6.4, translated into the practical IT steps and evidence your practice can prepare before a survey.
Read resource →Guide · 3 min read
Choosing IT support for a medical practice: 12 questions to ask
What to ask before you sign with an IT provider, so you get support that understands clinical software, patient data and accreditation.
Read guide →Guide · 3 min read
Downtime planning: keeping your practice running when systems fail
A practical plan for internet outages, server failures and power cuts, so patients are still seen and records stay accurate.
Read guide →Article · 3 min read
Sending patient information safely: secure messaging vs email
Why ordinary email is a risky way to send referrals and results, how secure clinical messaging works, and what your email policy should cover.
Read article →Guide · 3 min read
Moving your practice to cloud clinical software: what to check first
Internet, security, data, integrations and downtime: the checks that make a move to cloud-based practice software go smoothly.
Read guide →Tips · 3 min read
Working from home safely: secure remote access for doctors
How clinicians can review results and write letters from home without putting patient data or the practice network at risk.
Read tips →Guide · 3 min read
Backup planning for medical practices: a practical guide
What a reliable practice backup looks like, what to document for RACGP accreditation, and how to prove your backups actually restore.
Read guide →Guide · 3 min read
Ransomware protection for small businesses: an Essential Eight checklist
The eight mitigation strategies the Australian Cyber Security Centre rates as essential, explained in plain English, with where a small business should start.
Read guide →Article · 3 min read
Is Microsoft 365 backing up your data? What the recycle bin really keeps
Microsoft keeps the service running, but deleted files and emails have time limits. What is retained, for how long, and when you need a separate backup.
Read article →Guide · 3 min read
Data breach? What to do in the first 30 days
How Australia's Notifiable Data Breaches scheme works, what makes a breach eligible, and a step-by-step response for practices and small businesses.
Read guide →Tips · 3 min read
10 security habits for medical practice reception teams
Small, everyday habits at the front desk that protect patient information and support RACGP information security expectations.
Read tips →Tips · 3 min read
Keeping business phones working in a power outage
Most nbn-connected phones stop working when the power goes out. How to keep calls flowing, and make sure staff can still reach Triple Zero (000).
Read tips →Get support
Rather we just handled it?
Talk to a Triad technician about backups, security or phones for your practice or business.