Medical IT · Brisbane, Logan, Gold Coast
Medical practice IT, delivered with decades of experience.
Over 25 years supporting medical practices, including practice software upgrades and the data protection needed for Australian accreditation.
IN SHORTTriad Networking Services provides specialist IT support for general practices and specialists, including cardiologists, vascular surgeons and orthopaedic surgeons, across Brisbane, Logan and the Gold Coast. With over 25 years in medical IT, we support practice software such as Best Practice and Genie, protect patient data with layered backups and security, and help practices meet RACGP accreditation requirements, on-site and remotely.
Why specialist support
Medical practice software is unique.
Clinical systems, patient records and accreditation requirements don't behave like ordinary office IT. We know how a practice runs, from the consult room to the front desk.
- We understand the specific needs of both doctors and practice managers
- We help you take every step to protect patient data
- Over 25 years of experience in the medical field
- Support for a large range of medical practice software packages
- Both onsite and remote assistance
Supported products
The clinical software your practice runs on.
We support a wide range of software for our medical customers, including (but not limited to):
- Best Practice Premier
- Genie / Magentus Solutions
- Shexie Practice Management
- Stat Health
- BP VIP.net
- ClinicToCloud
- Medical Objects
- Olympus Dictation
GPs and specialists
Every link your practice depends on.
For general practices and specialists, including cardiologists, vascular surgeons, orthopaedic surgeons and other surgeons.
- Electronic prescribingElectronic scripts set up and kept working
- Medicare linksOnline claiming connections from your practice software
- Radiology linksElectronic requests and results with x-ray clinics
- Pathology linksElectronic results from QML and Sullivan Nicolaides
- Drug databasesClinical drug database updates kept current
- Security and monitoringSecurity updates, remote monitoring and endpoint protection
Protect your medical data
And minimise your unscheduled downtime.
Maintaining and securing your patient medical records is of the utmost importance, both from a privacy perspective and for business uptime.
Data loss could cripple your practice. Hackers, ransomware and malware can isolate you from your data. Fire, theft, human error, natural disasters or malicious staff can destroy it.
Full protection should be a multilayered process, including (but not limited to) the layers shown here.
- Data backups, both local and off-site
- Firewalling
- Anti-malware (including anti-virus) protection
- Backup power with automated shutdown
- Staff training and awareness
- External monitoring
- Keeping computers and devices up to date
Guides for practices
Medical IT resources.
Resource · 3 min read
RACGP Criterion C6.4 information security: an IT checklist for accreditation
Each indicator in RACGP Criterion C6.4, translated into the practical IT steps and evidence your practice can prepare before a survey.
Read resource →Guide · 3 min read
Choosing IT support for a medical practice: 12 questions to ask
What to ask before you sign with an IT provider, so you get support that understands clinical software, patient data and accreditation.
Read guide →Guide · 3 min read
Downtime planning: keeping your practice running when systems fail
A practical plan for internet outages, server failures and power cuts, so patients are still seen and records stay accurate.
Read guide →Guide · 3 min read
Backup planning for medical practices: a practical guide
What a reliable practice backup looks like, what to document for RACGP accreditation, and how to prove your backups actually restore.
Read guide →Guide · 3 min read
Data breach? What to do in the first 30 days
How Australia's Notifiable Data Breaches scheme works, what makes a breach eligible, and a step-by-step response for practices and small businesses.
Read guide →Tips · 3 min read
10 security habits for medical practice reception teams
Small, everyday habits at the front desk that protect patient information and support RACGP information security expectations.
Read tips →Clients
Practices that rely on us.
“Triad have looked after Brisbane City Physiotherapy for many years with everything IT and our phone system. Their service has always been first class and nothing is ever a problem. I could not recommend Graham and Dane highly enough to any prospective clients.”
“Triad are great. Always accessible, complete quality work in a timely fashion and are overall lovely. Recommend them for all IT needs.”
“Very knowledgeable and helpful. Nothing is a bother.”
“Triad have looked after Brisbane City Physiotherapy for many years with everything IT and our phone system. Their service has always been first class and nothing is ever a problem. I could not recommend Graham and Dane highly enough to any prospective clients.”
FAQ
Common questions.
What medical practice software does Triad support?
We support a wide range, including Best Practice Premier, Genie / Magentus Solutions, Shexie Practice Management, Stat Health, BP VIP.net, ClinicToCloud, Medical Objects and Olympus Dictation.
Can you help our practice prepare for RACGP accreditation?
Yes. We implement and document the IT controls behind RACGP Criterion C6.4 (5th edition), including individual logins, tested backups and a recovery plan. See our RACGP C6.4 IT checklist.
How do you protect patient data?
With layers: local and off-site backups, firewalling, anti-malware, backup power with automated shutdown, staff training and awareness, external monitoring, and keeping computers and devices up to date.
Do you provide on-site support for medical practices?
Yes. We provide on-site support across Brisbane, Logan, the Gold Coast and surrounding regions, plus secure remote support for faster fixes.
Where we work
Do you support electronic prescribing, Medicare and pathology links?
Yes. We set up and maintain the connections clinical software relies on, including electronic prescribing, Medicare online claiming, electronic links to x-ray clinics, pathology results from QML and Sullivan Nicolaides, and drug database updates.
Do you support specialist practices as well as GPs?
Yes. As well as general practices, we support specialists including cardiologists, vascular surgeons, orthopaedic surgeons and other surgeons.
Get support
Keep your practice running, and your patient data protected.
On-site across Brisbane, Logan and the Gold Coast, with remote support wherever you are.